Refund policy
Return & Cancellation Policy
Last Updated: 2026/06/16
Thank you for shopping with [Your Store Name]. We want you to be satisfied with your purchase. Please review our policy below.
Returns
We accept returns within 7 days of the delivery date.
To be eligible for a return:
- The return request must be submitted within 7 days of receiving your order.
- The item must be unused, in its original condition, and in its original packaging.
- Proof of purchase or order number must be provided.
Once your return request is approved, we will provide instructions for returning the item.
Free Returns
We offer free returns for eligible items. Customers will not be charged return shipping fees for approved returns.
No Restocking Fees
We do not charge any restocking fees on approved returns.
Refunds
After we receive and inspect the returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will work to resolve the issue as quickly as possible.
Order Cancellations
Once an order has been placed, it cannot be canceled.
Please review your order carefully before completing your purchase.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: sapphire,enterprise26@gmail.com
Store Name: SAPPHIRE ENTERPRISE